Burgess Emergency Department Receives Award Five Consecutive Years

Burgess Health Center is pleased to announce its Emergency Department has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing healthcare organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. The Emergency Department at Burgess has received this award for five consecutive years.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each yearly reporting period.

“This achievement demonstrates the commitment our employees make to our patients,” notes Fran Tramp, President and CEO, Burgess Health Center. “Providing a positive patient experience is top-priority along with providing quality care. Our exceptional staff members genuinely care about the health and well-being of our patients and their families – and it shows.”

“We are proud to partner with Burgess Health Center,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Burgess continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

Find out more about Burgess Emergency Services.

Home Health Named as a Top Agency

Burgess Home Health has been named a Top Agency of the 2017 HomeCare Elite®, a recognition of the top-performing home health agencies in the United States. For 12 years, HomeCare Elite has annually identified the top 25 percent of Medicare-certified agencies and highlighted the top 100 and top 500 agencies overall.

The ranking is developed by ABILITY® Network, a leading information technology company helping providers and payers simplify the administrative and clinical complexities of healthcare; and sponsored by DecisionHealth, publisher of Home Health Line and the Complete Home Health ICD-10-CM Diagnosis Coding Manual.

“The team at Burgess has demonstrated an impressive ability to deliver great patient care,” said Christine Lang, senior director for ABILITY Network. “This is due to the skill and dedication of their clinical professionals, as well as the proficiency and efforts of their quality team tracking, measuring and interpreting the data that supports the delivery of care. Together, they have earned this recognition as one of the top home care agencies in the country.”

“Congratulations to those leading agencies that earned a spot on HomeCare Elite,” said Marci Heydt, senior content manager for DecisionHealth. “Burgess and its peers have worked hard to improve quality outcomes while maintaining solid profit margins, which is increasingly difficult as home health agencies faced increased regulatory burdens each year.”

HomeCare Elite agencies are determined by an analysis of performance measures in quality outcomes, best practices implementation, patient experience (HHCAHPS), quality improvement and consistency, and financial health. To be considered, an agency must be Medicare-certified and have data for at least three outcomes in Home Health Compare. Out of 9,064 agencies considered, 2,268 are recognized on the 2017 HomeCare Elite winners list overall.

The entire list of 2017 HomeCare Elite agencies can be downloaded by visiting the ABILITY Network website at abilitynetwork.com/homecare-elite.